Returns & Refunds

We want you to be happy with your order, so if we made a mistake or you received the wrong item, please email us at creative@fabricstash.ca, and we’ll make it right as quickly as possible.

If you decide your fabric isn’t quite right, we accept returns within 14 days of purchase. To qualify for a refund, the fabric must be:
✅ In new condition (uncut, unwashed, unaltered)
✅ Free from smoke, pet hair, or other flaws

Once we receive and inspect your return, we’ll process your refund (minus original shipping costs). Customers are responsible for return postage costs.

📌 Please note: A 15% restocking fee applies to all returns.

Please contact us so we can issue you a return authorization number and give you our address.

Pre-Order Cancellations

If you change your mind about a pre-order before it has shipped, let us know right away! We can offer:
✔ A full refund
✔ An equal substitute, if available

Refunds may take up to 7 business days to appear on your statement.

Fabric Colors & Online Viewing

We work hard to make sure fabric colors are displayed as accurately as possible. However, due to variations in monitor and mobile device settings, colors may appear slightly different in person. If you have any questions about color matching, feel free to reach out before ordering at creative@fabricstash.ca.

Important: Inspect Before Washing!

Please check your fabric carefully before washing. Refunds or replacements cannot be issued for fabric that has been washed.

If you have any concerns, we’re happy to help! Contact us at creative@fabricstash.ca.